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Frequently asked questions
Short answers about virtual credits, the games and where Card Cloud Club is offered.
Last updated: October 26, 2026
Is this real gambling?
No. Card Cloud Club is a social casino for entertainment only. You play with virtual credits that have no cash value. There are no real money prizes and no real winnings.
Can I buy more credits?
No. There is no shop and nothing to buy. If your balance falls under 1,000, a free refill brings it back to 10,000. No purchase is necessary.
Can I cash out or redeem my credits?
No. Virtual credits cannot be redeemed, withdrawn, sold, traded or exchanged for anything of value.
Do I need an account?
No. There is no sign-up and no login. Your balance lives in your own browser storage.
Why did my balance reset?
Your balance is stored in your browser. Clearing site data, using private browsing or switching device or browser starts you again at 10,000.
How old do I have to be?
19 or over, everywhere the Site is offered, including Alberta and Manitoba.
Can I play in Ontario or Quebec?
No. The Site is not offered in Ontario or Quebec.
Are the games fair?
Results come from crypto.getRandomValues in your browser and are drawn before the animation. The slot pages and How It Works page list the long-run return of each game.
What do the two 5-reel slots have in common?
Gilded Sky Slot and Paper Plane Slot share one reel engine, paytable and set of 20 paylines. Only the artwork and symbol names differ.
How does blackjack work here?
Six decks, the dealer stands on all 17s, a two-card 21 pays 3:2, and you can double on your first two cards or split equal-value pairs. Each split hand is dealt a second card.
Why does the home page video not play?
If your device asks for reduced motion, the home page shows a still image instead of the video, and decorative movement is switched off.
Can I turn the sound off?
Sound is off by default. Use the Sound button in any game to switch it on or off.
How do I take a break?
Go to Responsible Play and set a 24-hour or 7-day pause for this browser.